I recently had Joe out to assess why my garage door was moving only halfway up and down. I’m giving 3 stars because while they were pleasant and easy to schedule, I wasn’t informed it was $99 just to give an estimate, and also upon arriving Joe looked quickly at the door and motor and said definitively it was the motor because it was 20+ years old. I asked him various times if he was sure and he was absolutely sure. Then he tried very hard to sell me a new motor for a minimum of $450. I declined and he lubricated the door because he said he still had to charge me $99 for coming out (for a total of less than 15 minutes and while I hadn’t been informed of the price).
Afterwards my husband took a look at it and asked if he lubricated the rails because it didn’t look like it. I told him I think he just lubed the door and that he was adamant it was the motor. My husband was skeptical, went to Home Depot, bought lube and applied it. $10 later it has been working like a dream again for the past few weeks. So while I don’t doubt that the motor is old and may need to be replaced soon, this was not the case now and I would not use this company again for this reason-he was more interested in selling a new motor than covering all bases and really assessing what was the primary issue.